CGM Product Support
This support page is for CGM products sold by CGM AU. For the most accurate product-specific instructions, always refer to the manufacturer’s instructions supplied with your product.
Common support topics
- Sensor application and activation
- Compatible app or reader setup
- Bluetooth or connection issues
- Start-up and warm-up questions
- Sensor adhesion and everyday wear
- Understanding product alerts and notifications
- Order, delivery and product enquiries
Before contacting us
Please have the product name, order number (if available), and a short description of the issue ready. Do not send passwords or unnecessary sensitive medical information.
Expert Support
For assistance with a CGM product purchased from us, use the Expert Support form on the CGM AU home page or email order@plusmedical.com.au.
Medical questions: CGM AU product support does not replace professional medical advice. For questions about treatment decisions, glucose targets, medication or symptoms, contact an appropriate healthcare professional. For urgent medical concerns, seek urgent medical assistance.