Last updated: 16 September 2026
CGM AU is owned and operated by Plus Medical Pty Ltd (we, us, our). This Privacy Policy explains how we handle personal information collected through cgmau.com and through direct dealings with us.
Scope
This policy applies to personal information collected by CGM AU / Plus Medical Pty Ltd through this website, customer enquiries, accounts, support and transactions where CGM AU / Plus Medical Pty Ltd is the seller. It does not govern how an external manufacturer, distributor, marketplace or other third-party website handles information after you leave cgmau.com. The privacy policy of that third party applies to information you provide to them.
Information we may collect
Depending on how you use our website or services, we may collect contact details, account details, order and delivery information for products sold directly by us, enquiries and support communications, marketing preferences, and technical information such as browser, device, cookie and analytics data.
Health and other sensitive information
Please do not send health information unless it is reasonably necessary for a specific service or support request. Where we collect health or other sensitive information, we will seek to collect only what is reasonably necessary and handle it for the stated purpose with consent or as otherwise permitted by applicable law. This website is not an emergency medical service and should not be used to send urgent medical information.
How we use information
We may use personal information to operate and secure the website, process and support direct CGM AU sales, respond to enquiries, provide customer service, comply with legal obligations, prevent fraud or misuse, improve our services, and send marketing where permitted and subject to applicable consent and unsubscribe requirements.
Cookies, analytics and ecommerce services
Our website and service providers may use cookies or similar technologies to operate the site, remember preferences, maintain security, measure website performance and support ecommerce functions. Where required, choices or consent controls may be provided. Browser and device settings may also allow you to control certain cookies, although disabling them can affect site functionality.
Service providers
We may use service providers such as ecommerce, payment, hosting, fulfilment, communications, IT, analytics and professional advisers where reasonably necessary to operate our business. Some providers may process information outside Australia. Provider locations and processing arrangements can change over time.
Access, correction and complaints
You may contact us to request access to or correction of personal information we hold about you, or to raise a privacy concern. Please use our Contact page. We will consider requests and complaints in accordance with applicable law.
Security, retention and data incidents
We take reasonable steps to protect personal information and retain it only for as long as reasonably necessary for the purposes for which it was collected, our business records, dispute resolution and legal obligations. Where a data incident triggers legal notification or response obligations, we will respond in accordance with applicable law.
External websites
When you follow a link from CGM AU to a third-party website, that third party is responsible for its own privacy practices. Please review its privacy policy before providing personal information.